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Edmonton: (780) 900-4650

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Shipping and Returns


We get hold of delight in packaging each product to guarantee a secured delivery. If that for any reason you do get a damaged product, we want to know that you reach us before any further action is made. If you don't mind make certain to investigate your product instantly after it is gotten. We need to deal with any conceivable issues in the fastest and most productive way that could be available. Most stock requests are delivered with 7-9 business days after payment is cleared. When the product has left from our warehouse, you will get an email with your order number.

Courier delay is beyond our control. Tent Depot won't accept a return or refund on any order due to courier delay.

Returns, Refunds and Exchanges

A return or trade-off might be made on any stock non custom product obtained from Tent depot within 30 days of conveyance date. Customers are required to pay all shipping cost for returns and trade-offs. Refunds may be conceded for stock that is unused, unopened and still in its unique packaging. Tent depot won't send boxes to the customer for repackaging an unused product to transport back to us. Tent depot are not in charge of customer’s mistake while ordering online. Tent depot won't honor requests for following 30 days of shipment date.

To start a return or trade-off, read the policies below. If the necessities in our policies are met, please contact our customer service department and request a Return Merchandise Authorization (RMA) number. The RMA number must be written on the outside of the returning package, and in addition on the original receipt or packing slip (photocopies are acceptable). Tent depot won't honor returns without RMA numbers. Returns or trade-off stock must be gotten by Tent depot within 45 days of the first shipment date utilizing a dispatch with ordering and tracking capabilities. Repaired or replacement product will be sent to the customer by shipping. Assisted shipping will be at the cost of the customer.

Courier delay is beyond our control. Tent Depot won't accept a return or refund on any order due to courier delay.

Returns or Exchanges

To meet all requirements for a return, stock must be new and in its good condition, including packaging, accessories, warranties, manuals, and so on. The customer is liable for all charges associated with return shipments. Returned stock must be gotten by Tent depot within 45 days of the first shipment date. We profoundly suggest returning stock utilizing a courier with tracking abilities. We request permit 5 – 7 business days to process returns upon receipt. All returns must be reviewed by our quality control division before a credit or refund can be issued. If the merchandise does not pass investigation, the stock will be shipped back to the customer without issuance of a credit, and the customer will acquire all delivery costs. If the merchandise passes investigation, we will repay the customer’s credit card at the buy cost of the merchandise, less the first shipping cost and less a 15% restocking fee for every product. Credits might be applied to the credit card used to make the first buy. If the customer has approved terms with us, the credit will be left on the customer’s record for future buys.


New, unopened, non printed, non custom, stock products satisfied by Tent depot might be returned within 30 days of shipment for a refund, less invoiced shipping cost and 15% restocking fee. A RMA number must be arranged by reaching our customer service department.

Any product that is damaged, is not in it good condition, or is missing parts for reasons not because of our mistake may not be returned for refund or trade-offs. The customer is liable for paying the return shipping cost. We don't acknowledge returns on custom printed orders. We give evidence for customers to approve. When artwork is confirmed, we can't acknowledge returns.

Tent depot will examine a return within 3 – 5 business days and issue a refund /credit (less invoiced shipping cost and 15% restocking fee) to the credit card that was utilized to buy the product or a credit for the customer’s record.

Courier delay is beyond our control. Tent Depot won't accept a return or refund on any order due to courier delay.

Lost or Damaged Parts

It would be ideal if you assess package upon arrival for any lost or damaged parts. Lost or damaged or part claims must be made within 72 hours of getting the package. For any inquiries concerning lost or damaged parts please contact our customer service department.

For more details, please leave a message.

Order Cancelleation

Tent Depot reserve a right to cancel order due to certain unavoidable circumstances. The refund will be decided accoding to the circumstances. Tent Depot will not be responsible for any deadline due to order cancellation during those circumtances.